At Manifold Computers, we recently partnered with a prominent investment holding company in Nigeria’s food and beverage sector to address their critical IT infrastructure challenges. This case study highlights our approach to providing managed service support for their IBM System 3850 Type 7143 and EMC VNXe 3150 storage systems.
The Challenge
Our client, a major player in Nigeria’s food and beverage industry, faced significant hurdles with their aging IT infrastructure. Their existing servers and storage systems, vital for hosting business applications, had reached the end of their lifecycle. This situation presented a dilemma: continuing to maintain the outdated infrastructure would lead to high costs, while upgrading would require substantial capital investment.
The company needed a solution to enhance scalability, improve cost-efficiency, and mitigate operational risks. Their goal was to streamline data center management and integrate network, compute, and storage resources to support their ambitious growth plans.
Our Solution
After conducting a comprehensive evaluation of the client’s environment, we at Manifold Computers proposed a tailored managed service solution. Our approach focused on providing continuous support and maintenance for the IBM System 3850 Type 7143 units and the EMC VNXe 3150 storage system. This solution aimed to optimize performance and align the existing infrastructure with the company’s evolving needs.
Project Methodology and Timeline
Our engagement followed a structured methodology:
- Initial Assessment: We thoroughly evaluated the client’s current infrastructure and future requirements.
- Solution Design: Based on our findings, we crafted a customized managed service plan.
- Implementation: We seamlessly integrated our support systems with the client’s infrastructure.
- Ongoing Support: We established continuous monitoring and maintenance protocols.
The project timeline was carefully planned to minimize disruption to the client’s operations while ensuring a smooth transition to our managed service model.
Key Services and Impact
Our Managed Service solution addressed the client’s challenges through several key components:
- Annual Technical Support: We provided comprehensive support for both the IBM System 3850 Type 7143 and EMC VNXe 3150 Storage.
- Responsive Helpdesk: We implemented a swift ticket creation and resolution system, significantly reducing downtime.
- 24/7 Support: Our team offered round-the-clock assistance via email, telephone, and a dedicated helpdesk line for rapid incident management.
- Customization Services: We accommodated non-standard needs, such as application customization, through a structured Request for Change (RFC) process.
- Preventive Maintenance: Regular check-ups and part replacements (subject to OEM availability) ensured uninterrupted operations.
These services collectively contributed to maintaining continuous uptime and enhancing operational efficiency for our client.
Measuring Success
We continuously monitored key performance indicators to gauge the effectiveness of our solution:
- System Uptime: We achieved near-continuous operation of critical systems.
- Response Time: Our helpdesk consistently met and exceeded agreed-upon response times.
- Issue Resolution: We tracked the speed and effectiveness of problem resolution.
- Client Satisfaction: Regular feedback sessions helped us assess and improve our service quality.
Our Expertise in Managed Services
This project showcases Manifold Computers‘ proficiency in providing managed services for complex IT environments. Our team’s expertise spans various technologies, including IBM servers and EMC storage systems. We pride ourselves on our ability to extend the life of existing infrastructure while optimizing performance and preparing for future upgrades.
Our managed service approach is built on:
- Proactive monitoring and maintenance
- Rapid response to issues
- Customized solutions tailored to each client’s unique needs
- Continuous improvement and adaptation to evolving technologies
Client Feedback and Results
The feedback from our client has been overwhelmingly positive. They reported that our management of the IBM Server effectively met their operational needs, resulting in seamless operations and continuous uptime. The responsiveness of our help desk team played a crucial role in minimizing downtime and maintaining smooth operations.
Most importantly, the client observed significant improvements in efficiency and reliability, which directly contributed to their business objectives. These positive outcomes have reinforced the client’s trust in Manifold Computers as their IT partner.
Conclusion
The successful implementation of our managed service solution for this leading Nigerian investment holding company demonstrates Manifold Computers’ commitment to delivering high-quality, tailored IT services. By addressing the client’s immediate infrastructure challenges while laying the groundwork for future growth, we have proven our ability to provide strategic IT support that aligns with business objectives.For organizations facing similar IT infrastructure challenges, Manifold Computers offers the expertise and solutions to optimize your existing systems, reduce operational risks, and pave the way for future technological advancements. Contact us to explore how our managed services can transform your IT infrastructure and support your business growth.
