ITOps often refers to three areas: network infrastructure, computer operations and help desk, and server and device management. Though these areas are flexible depending on your company, these are the most common divisions for ITOps.

• • Network infrastructure is the hardware and software that is the structure and safety for the company’s network. This area can include:
  • Installing and managing networking functions for internal and external IT communications
  • Managing security and regulatory compliance
  • Providing remote access for network users, such as VPNs, two-factor authentication, etc.
  • Management internal phone system management
  • Overseeing network health and altering network personnel with any issues
  • The computer operations and help desk area often includes:
  • Managing the physical data centre, including equipment locations, electricity, cooling, battery backups, etc.
  • Auditing network configuration and security to report to outside institutions like corporate auditors, local and state regulatory bodies, business partners, etc.
  • Overseeing backups and disaster recovery
  • Building and managing an internal IT infrastructure library
  • Managing the internal IT help desk
  • Creating, authorizing, and managing user roles

The area devoted to service and device management often includes:

• • Configuring, maintaining, upgrading, patching network applications and infrastructure
  • Managing network and individual user storage to ensure proper disk, memory, backup, and archiving
  • Setting up, updating, and fixing PCs and mobile devices for individual users
  • Licensing and managing software as needed for user devices