Our call accounting solution helps our clients stay on top of their telephone usage by controlling the usage, auditing the PSTN bills, reporting departmental use and allocation of cost to calls within the infrastructure.
These systems collect data from the initial source’s phone extensions or devices, whether that system is a PBX, call processing server or VoIP gateway
Manifold offers the Unified Communications and Collaboration suite using top certified OEMs. Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), Telepresence, IP telephony, video conferencing, Interactive Voice Response Integration, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail and fax). Unified Communications also refers to a trend offering business process integration i.e. to simplify and integrate all forms of communications. This enables the optimization of business processes, reduction of response time and elimination of device and media dependencies.
Operators and front desk superior call re-routing and distribution tools. Unified Attendant Consoles (UACs) helps ensure that your teams handle all calls efficiently and professionally. We can work with Cisco UACs which pair with Cisco Unified IP Phones and are supported on Cisco Unified Communications Manager and Cisco Business Edition platforms. The features include:
Video conferencing solutions deliver grainy images, distorted audio and lost connections.
Experiences like this make it hard to have effective communications with remote teams. With full-spatial audio and high-definition video, we integrate the Manifold’s TelePresence platform which takes global collaboration to a level you would not receive with standard video conferencing solutions
Manifold’s TelePresence goes beyond typical video conferencing solutions. It is breakthrough technology that creates a live, “in-person” experience over an Internet Protocol (IP) network. Unlike typical video conferencing solutions, TelePresence makes it appear that all participants are seated around the same conference table—even when they are continents apart. Interoperability also enables you to connect to users of traditional video conferencing solutions.
For companies with offices, partners, or customers spread across the globe, Manifold’s TelePresence solutions help keep time-sensitive processes moving forward. Manifold’s TelePresence solutions deepens the level of understanding and teamwork among meeting participants. They also help employees make decisions faster and work more effectively with partners and customers.
We consult, design and implement Unified Contact Center, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multi-channel contact management to contact center agents over an IP network. We implement all flavours of the solution dependent on the client requirement and size.
We also do a lot of bespoke integration to third party application platforms and customizations such as:
Manifold Computers offers end-to-end IT solutions including hardware, software, network infrastructure, systems integration and provisioning and implementation of mission-critical IT solutions. By taking advantage of best practices across the industry, we provide best-in-class services.
Manifold will help you build a firm digital foundation with our service offering and expert consultations. We help organizations ensure that the right decision is made, and your investments are optimized and leveraged to their fullest capacity.
Copyright by Manifold Computers. All rights reserved.
Copyright by Manifold Computers. All rights reserved.
